Benefits to Residents:
Improved road safety, in particular by reducing the incidence and severity
of night time accidents;

Reduction in the incidence of night time crime; and

Create a quality environment for local people, business and tourism in general.
Reporting a Problem
If you wish to report a street light, illuminated road sign or illuminated bollard as not working properly, please provide us with as much information as possible.
For example, in addition to providing the name of the road, it will help the operator if you can provide a description of where the equipment is i.e. “outside house number 20”, and the lamp post number (which will look similar to the one in the photo shown).
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You can call us on 0800 032 6788 or email els@dwlimited.co.uk.
What you can do to help
Save energy and avoid accidents – street lights should not be on during daylight hours. If you would like to play your part in conserving energy, then please report lights that are on during the day.
Emergency Reporting – exposed wires or a collapsed street lighting column can be very dangerous. Please report these to the freephone number below so our staff can deal with the request immediately.
You can call us on 0800 032 6788 or email els@dwlimited.co.uk.
Planning the Installation Work
Enfield Lighting Services, David Webster Limited and your Council want to ensure that any inconvenience is kept to a minimum. Work will be carried out during normal working hours (between 08.00 and 17.00 hours) Monday to Friday. Residents will be notified via ‘Our Enfield’ – the council’s bi-monthly magazine which is distributed to every house in the Borough.
This work has been planned and co-ordinated with public utilities and other bodies to ensure the programme is carried out as efficiently as possible. The local electricity company will carry out connections to the new columns. Old columns will be disconnected and removed for recycling soon afterwards. A yellow mark painted on the ground with the letters L/C will mark the locations of the new columns.
We want to keep you informed of when works will be taking place in your area,
and the
proposed installation plans showing works planned by street
and month can be viewed by clicking
here
for Year 1 (2006),
here
for Year 2 (2007),
here
for Year 3 (2008),
here
for Year 4 (2009) and
here for Year 5 (2010). If you have any queries specific to these works, please
contact our helpdesk on 0208 443 6230.
Our Service Standards
If you report a faulty street light, we will repair it within five working days.
If a light is not working because the electricity supply has failed, the repair is the responsibility of the electricity supplier
EDF Energy. EDF Energy will generally reinstate a supply within ten working days.
Current Situation in your Borough
The Core Investment Programme (CIP) for the Enfield PFI contract is getting back
on track.
DW has installed
over 13,433 new columns in the Borough.

DW achieved their
sixth milestone in October 2009.

The teams are completing,
on average, two streets per day.

Over 1,290 streets have been re-lit and the new columns installed.