The Company is committed to delivering sustainable lighting solutions that are both cost effective and to a high standard to meet client requirements. Customer care is a vital element in the success of all our commercial ventures, including establishing an individually tailored project framework to ensure excellent customer care that is in line with our BSI, accredited quality management system.
To DW, exceptional customer care is not an option, it is essential to our success
Six Core Values to Maximise Customer Satisfaction
We listen to your needs
All DW projects – whatever the scale – are based on trust. We not only listen to your needs, we understand them and then create the best possible solutions to meet, if not exceed your requirements.
We innovate
DW focus on innovation throughout the business to deliver value-added solutions.
We are professionnals
To provide the very best service, DW’s high-quality training programme encourages staff to be multi-skilled. DW also promotes a spirit of enterprise and the importance of quality work undertaken safely by complying with National Highways Sector Scheme 8. DW encourages individual career development by making relevant training opportunities available. A full competency matrix has been developed for each occupation which clearly defines requirements for each role and enables us to look at your potential career progression path.
We believe in service
DW employees know the importance of quality service based on organisation, continuous improvement and excellence in client relations. Customer service is our priority and we reinforce this continuously through special training courses. DW’s core mission is to “deliver unrivalled customer service excellence”.
We respect the environment
DW carries out its work in compliance with the strictest legislation, and we are committed to sustainable development. We implement environmental and waste management procedures which help us to use natural resources economically, control risk and preserve the environment. Respect for the environment forms an integral part of our processes, project management and corporate development plans.
We are efficient
To ensure that the services we provide to our clients are second to none, DW involve all staff in a continuous drive towards greater individual and collective efficiency, delivered by the Productivity Monitor, a management information tool used to monitor and administer our unique performance incentive scheme.
